Privacy Policy
Last updated: July 2026
1. Who we are
Alpine Walk Experience provides hiking companion experiences in the Chamonix-Mont-Blanc area, France.
Email: info@alpinewalkexperience.com
Phone: +33 (0) 605536383
WeChat ID: wxid_22e43uwvg0uq22
2. Personal information we may collect
When you contact us, we may receive your name, email address, telephone number, preferred language, requested route and date, number of participants and any information included in your message. This website does not process online payments.
3. Why we use your information
We use it to answer enquiries, organise and confirm the requested experience, communicate changes, provide customer service, comply with legal obligations and defend legal claims where necessary.
4. Legal basis
Depending on the situation, processing is based on steps requested before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the service, or your consent.
5. WhatsApp and WeChat
When you choose to contact us through WhatsApp or WeChat, those providers process information under their own privacy terms. Please avoid sending unnecessary sensitive medical information through messaging services. Only information genuinely needed to assess participation should be shared.
6. Data sharing
We do not sell personal data. Information may be shared only where reasonably necessary with hosting, email, messaging, professional-adviser or public-authority recipients, subject to applicable legal safeguards.
7. International transfers
Some external services may process data outside the European Economic Area. Their own safeguards and privacy terms apply.
8. Retention
Enquiry and booking information is retained only for as long as reasonably necessary for communication, service delivery, accounting, legal obligations and the handling of possible disputes.
9. Cookies and technical data
The site may use essential technical storage required for normal operation. If analytics, advertising or other non-essential tracking is added later, the cookie notice and consent mechanism must be updated before activation.
10. Your rights
Subject to the GDPR and French data-protection law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. You may also lodge a complaint with the competent supervisory authority.
11. Contact
Send privacy requests to info@alpinewalkexperience.com. We may need to verify your identity before completing a request.
12. Changes
This policy may be updated when the website, services or legal requirements change. The latest version will be published on this page.