Terms & Conditions
Last updated: July 2026
1. Provider and scope
Alpine Walk Experience offers hiking companion services on selected non-technical walking routes in the Chamonix area. These conditions apply to enquiries, bookings and participation.
2. Nature of the service — important
We are hiking companions, not certified high-mountain guides (UIAGM/IFMGA) and not providers of services that French law reserves for regulated mountain professionals. Our role is limited to accompanying participants on the published non-technical itineraries, helping with orientation and practical organisation, and sharing local knowledge. We do not provide technical mountaineering instruction, glacier travel, climbing, rope work, avalanche instruction or any activity requiring a regulated professional qualification.
If conditions, the selected itinerary or a participant’s needs require a regulated professional, the activity must not proceed with us and the client should engage a properly qualified professional.
3. Booking and acceptance
Website availability is indicative only. A booking becomes binding only after written confirmation through WhatsApp, email or WeChat and agreement on the date, route, price and any specific conditions. By booking, every participant confirms that they have read and accepted these terms.
4. Participant responsibility
Each participant remains responsible for their own decisions, conduct, pace and safety. Participants must honestly assess their physical and mental fitness, experience and ability to complete the selected route; bring suitable footwear, clothing, food, water, sun protection and any personal medication; follow applicable laws and reasonable safety instructions; and promptly disclose any relevant limitation that may affect participation.
5. Medical fitness and emergencies
Participants are responsible for obtaining medical advice where appropriate and for carrying required medication. Alpine Walk Experience does not provide medical screening, medical treatment or medical insurance. In an emergency, assistance may be requested from public or private rescue services, and all rescue, evacuation, medical, transport and related costs remain the participant’s responsibility unless mandatory law provides otherwise.
6. Insurance
Each participant is solely responsible for holding adequate insurance valid in France and suitable for mountain hiking, including medical treatment, accident, rescue and evacuation, repatriation, personal liability, cancellation and loss or damage to belongings. Alpine Walk Experience does not insure participants.
7. Inherent risks
Mountain hiking involves inherent risks, including slips, trips and falls, uneven or exposed terrain, loose rock, falling objects, snow or ice, streams, heat, cold, altitude, sudden weather changes, reduced visibility, wildlife, fatigue, dehydration, delays and limited communications or rescue access. Participants voluntarily accept the ordinary and inherent risks of the activity.
8. Route, weather and cancellation
We may change the meeting point, start time, route, duration, turn-around point, postpone or cancel where weather, trail, transport, participant condition or other circumstances make this reasonably necessary. Safety-related decisions must be respected. Commercial cancellation and refund arrangements will be confirmed at booking.
9. Conduct and refusal
Participation may be refused or ended where a person appears unfit, lacks essential equipment, behaves dangerously or abusively, is affected by alcohol or drugs, endangers others or refuses reasonable instructions. Any refund in such circumstances is subject to mandatory consumer law and the agreed booking conditions.
10. Minors
Anyone under 18 must be accompanied by and remain under the responsibility of a parent or legal guardian unless expressly agreed otherwise in writing and legally permitted.
11. Personal property
Participants remain responsible for their own belongings. We are not responsible for ordinary loss, theft or damage caused by the participant, third parties, natural conditions or events outside our reasonable control, except where liability cannot lawfully be excluded.
12. Limitation of liability
To the fullest extent permitted by applicable law, Alpine Walk Experience is not liable for loss, injury, illness, delay, missed transport, rescue costs, property damage or other consequences resulting from inherent mountain risks, a participant’s health or conduct, unsuitable equipment, failure to follow reasonable advice, third-party acts, weather, trail conditions or force majeure.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, gross fault where applicable, or mandatory consumer-protection rules. No wording on this website should be interpreted as removing rights granted by mandatory French or European law.
13. Photographs
We will request permission before using an identifiable participant’s image for promotional purposes. A participant may refuse or withdraw permission for future use by contacting us.
14. Complaints and disputes
Concerns should first be sent to info@alpinewalkexperience.com so that an amicable solution can be sought. These terms are governed by French law, without depriving consumers of mandatory protections applicable in their country of residence. Competent courts are determined by mandatory law.
15. Severability and language
If one provision is invalid, the remaining provisions continue to apply. Where translated versions are provided, the version identified at booking as contractually applicable will prevail, subject to mandatory law.